What is covered by ISO 20000?

What is covered by ISO 20000?

ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.

What does ISO IEC 20000 stand for?

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

How long does IT take to get ISO 20000 certification?

So there is no simple answer to the question how long it will take, but in our experience most organizations spend one year or two preparing for their certification audit.

What is the difference between ITIL and ISO 20000?

ITIL does not have system requirements, instead taking an approach that is more targeted at procedural best practices. ISO 20000, on the other hand, typically turns to the Plan Do Check Act cycle of continual improvement.

What is the difference between ISO 27001 and ISO 20000?

What are the differences between ISO 27001 and ISO 20000? Although both standards offer specific approaches, ISO 20000 is service based whereas ISO 27001 is risk management based; it has risk management at its core.

Is ISO 20000 A certification?

It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. ISO/IEC 20000 certifies an individual as an IT Service Management professional – able to enhance an organization using the ISO/IEC 20000 standard.

What is an ISO IEC 20000 requirement relating to the service management plan?

It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements.

How do you implement ISO 20000?

ISO 20000 implementation

1. Establish the scope of service management.
2. Define IT service management objectives.
3. Determine the necessary processes.
4. Define roles and responsibilities.
5. Determine resources and timescales.
6. Develop processes for managing risks.
7. Develop methods for managing, auditing and improving service quality.

What is the relationship between ISO 20000 standard and the ITIL framework?

ISO 20000 is a standard and code of practice; ITIL is a best practice framework. ISO 20000 awards organizations with certification; ITIL does not. ISO 20000 has requirements for processes and management system; ITIL has guidance.

What is the relationship between ISO IEC 20000 1 ISO 9001 and ISO IEC 27001?

ISO 27001 is the standard for information security which has requirements which assure reliability, availability and integrity of the client’s data. … ABNT NBR ISO/IEC 20000-1 specifies a number of management processes of intimately connected services, as shown by Figure 1. …