How do I talk to a supervisor at Optimum?

How do I talk to a supervisor at Optimum?

Please call 855-267-8468 to speak to an Optimum representative.

How do I complain to Optimum?

How To File Optimum Complaints

  1. The general customer service phone number is 888-276-5255.
  2. You can also explain your issue and voice your complaint through online chat.

Does Optimum have a retention department?

Optimum’s retention department’s job is to offer you promotions to get you to keep service. If you want to save money, it’s a great option.

Why is my Optimum Internet not working?

If your Optimum modem is not working, restart it by removing the power cord from the back of your device. Wait for at least a minute. Reconnect it to the power source and wait until all lights on the modem turn on and become stable. A simple reboot often resolves any glitches the device may be experiencing.

Who is CEO of Optimum?

Dexter Goei (Jun 20, 2016–)Altice USA / CEO

Does Optimum offer discounts for seniors?

Optimum by Altice USA offers a 10% monthly discount on basic cable for seniors who qualify. To qualify, you must: Be 62 or older. If single, make $24,432 or less a year, and if married, make $29,956 or less a year.

Why is my optimum router offline?

Unplug the power from your router (if you have one). Plug the modem back in and wait until it has fully restarted. This can take up to a few minutes. If you are using a battery backup, reconnect the battery to the modem.

How do I restore my optimum service?

For phone/internet issues: To do this, unplug the power from your modem and battery backup if you have one. Then unplug the power from your router. Wait 5 seconds, then plug the modem back in. It may take a minute to fully restart.

How do I contact the CEO of Optimum?

Call the main line for Altice / Optimum’s Corporate Offices at (516) 803-2300. At this direct line to Optimum’s corporate office you can use the phone directory to look up senior Optimum executives like the CEO or General Counsel (the top lawyer).

Who are the executives at optimum?


  • Michael Grau. Chief Financial Officer. Yossi Benchetrit.
  • Pragash Pillai. Executive Vice President, Chief Technology and Information Officer.
  • Philippe Le May. Special Advisor.
  • Matt Grover. Executive Vice President, Altice Business Services.
  • Michael Olsen. Executive Vice President, General Counsel and Secretary.